Refund Policy for HostNestle

Effective Date: 01/5/2017
Last Updated: 03/12/2025

At HostNestle, we stand behind our services with confidence. This Refund Policy outlines the terms and conditions governing refunds for our hosting services and related products.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee from the date of purchase for the following services:

• Shared Hosting plans

• WordPress Hosting plans

• Business Hosting plans

Eligibility Conditions:

• Refund request must be submitted within 7 calendar days of initial signup

• Account must be in good standing with no policy violations

• Maximum one refund per customer

• Domain registration fees are non-refundable (ICANN policy)

• SSL certificates are non-refundable once issued

2. Non-Refundable Services

The following services and fees are NOT eligible for refunds:

3. How to Request a Refund

Step 1: Contact our billing team via:

• Email: refunds@hostnestle.com

• WhatsApp: +917607541338 (Text only, no calls)

• Client Area: Submit ticket under "Billing" department

Step 2: Provide the following information:

• Registered email address

• Invoice number(s)

• Reason for refund request

• Alternative hosting details (if migrating)

Step 3: Our team will:

1. Acknowledge your request within 24 hours

2. Review account compliance with this policy

3. Process eligible refunds within 7-10 business days

4. Refund Processing

Methods & Timeline:

• Credit/Debit Cards: 7-10 business days to original payment method

• UPI/Bank Transfer: 3-5 business days to registered account

• PayPal: 5-7 business days to PayPal account

• Wallet Payments: As per payment gateway policy

Important Notes:

• Refunds are processed in INR (Indian Rupees)

• Currency conversion losses borne by customer

• Refunded amounts may differ due to payment gateway charges

• Service termination occurs immediately upon refund approval

5. Special Circumstances

A. Service Termination by HostNestle:

If we terminate services due to policy violations, no refund will be provided.

B. Pro-rated Refunds:

Not available for monthly plans. Annual plan refunds calculated only within first 7 days.

C. Downgrades:

Customers may downgrade plans, but no refund for previous higher plan payments.

D. Credit Balance:

Account credits are non-refundable and non-transferable, valid for 12 months.

6. Cancellation Policy

Voluntary Cancellation:

1. Submit cancellation request via client area

2. All data will be permanently deleted after 3 days

3. No automatic renewals after cancellation

4. Backups removed immediately after cancellation

Auto-Renewal:

• Services auto-renew 7 days before expiry

• Cancel at least 48 hours before renewal to avoid charges

• Post-renewal cancellations follow standard refund policy

7. Dispute Resolution

Escalation Process:

1. Contact billing team first

2. Unresolved? Email: escalation@hostnestle.com

3. Final recourse: Legal jurisdiction in Jaipur, Rajasthan

Chargeback Policy:

• Chargebacks will result in immediate service suspension

• ₹5000 penalty + legal fees for fraudulent chargebacks

• All communication channels blocked during dispute

8. Policy Updates

We reserve the right to modify this policy at any time. Continued use of services constitutes acceptance of revised terms.

9. Contact Information

Billing & Refunds Department
HostNestle Technologies
Email: billing@hostnestle.com
WhatsApp: +917607541338 (Billing queries only)
Hours: Mon-Sat, 10 AM - 7 PM IST

Important Disclaimer:

This refund policy is designed to be fair to both parties while maintaining sustainable business operations. We encourage customers to try our services through monthly plans before committing to long-term contracts. Our support team is always available to help optimize your hosting experience before considering cancellation.

"We believe in our services enough to offer a risk-free trial. Your success is our priority."

– Team HostNestle